Refund policy
Return & Exchange Policy
In commitment to public health, safety, and the nature of beauty and skincare products, please review our policy carefully before placing your order.
All Sales Are Final Due to hygiene and safety standards, we do not accept returns or exchanges on any products once purchased and received.
Exceptions We will offer a replacement or compensation only in the following cases:
- You received a product that was damaged or defective due to shipping.
- You received an incorrect item that does not match your original order.
How to Submit a Claim To be eligible, you must contact our support team within 24 hours of receiving your order, and provide a video or clear photos showing the damage or error.
Claims submitted after 24 hours of delivery will not be accepted.
For assistance, please reach out to us through our official support channels.
Peonia reserves the right to assess each case individually before approving any replacement or compensation.